The timeline depends on the extent and category of the water damage. Minor water events affecting one room may be fully dry within 3 to 5 days. Larger losses involving multiple rooms, subfloors, or structural framing can take 7 to 14 days for drying alone, with repairs extending the overall timeline further. We provide a project estimate at the start and update you daily.

First, ensure the area is safe and shut off the water source if you can do so safely. Do not run electrical appliances in wet areas. Move valuables and documents to a dry location, then call Flood Department at (301) 829-2600. The faster you act, the better the outcome — mold can begin growing within 24 to 48 hours of water intrusion.

Most standard homeowners and commercial property insurance policies cover sudden and accidental water damage, such as pipe bursts and appliance overflows. Storm flooding and sewer backups may require separate riders or flood insurance. Flood Department works directly with your insurer, uses Xactimate-aligned pricing, and provides thorough documentation to support your claim.

In many cases, yes. If the damage is contained to one area and there is no sewage contamination or significant structural concern, you can typically remain at home during the drying process. For larger losses, Category 3 contaminated water events, or when major reconstruction is underway, temporary relocation may be recommended. Our team will advise you honestly based on your specific situation.

Water mitigation refers to the emergency actions taken immediately after a water loss to stop further damage from spreading — extracting water, protecting contents, and stabilizing the structure. Water restoration is the full process of returning the property to its pre-loss condition, including drying, dehumidification, cleaning, and repairs. Flood Department handles both phases.

Untreated water damage leads to progressive structural deterioration, mold growth (which can begin within 24 to 48 hours), wood rot, weakened drywall, damaged insulation, and potential health hazards. What starts as a manageable water event can become a major structural and environmental remediation project if not addressed promptly. Fast action is always the most cost-effective approach.